Loading... Please wait...

Sign up for our Newsletter


       

Customer Service

customer-service-header-1.jpg

Returns & Replacements

You may return most new, unopened items except collars with free nameplates due to sizing problems within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Ordering

Happy Dog Cafe & Boutique, Inc. accepts orders via our online store or you can call us at 704-825-5987. 

Payment, Pricing & Promotions

We accept Visa, Mastercard, American Express, Paypal. We cannot ship COD or accept checks. 

Viewing Orders

For orders checked out on our site, you can view your orders in the My Account section of our website. 

Updating Account Information

You can update your account information by logging in to your account and edit the information you wish to change.

 

If you have any questions, plese call 704-825-5987 during the business hours of 7am - 6:30pm Monday through Friday.

Happy Dog Cafe & Boutique, Inc.
26 N. Main Street
Suite 1
Belmont, NC 28012
(704) 825-5987
(704) 825-5988 | Fax
brian@happydogcafe.net

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).